Support

News and Announcements

September 30, 2009
2010 OneSource HR for desktops

Coming Soon!
OneSource Personal Budget Manager  

October 13-16, 2009
68th Annual HR Southwest Conference.

For more information visit www.hrsouthwest.com. 

 

Software Assurance Plan (SAP)

Protect your investment with our Software Assurance Plan (SAP). Buying SAP entitles you to unlimited telephone support for one (1) year, priority e-mail response, and free software upgrades – including new versions. This exclusive offer is available only when you purchase a new software license.

Per-Incident Telephone Support

For solutions requiring immediate one-on-one assistance, OSMS offers per-incident telephone support. You can purchase a per-incident telephone support for only $150.00. Active subscribers of our Software Assurance Plan (SAP) automatically get free telephone support.

After purchasing a per-incident support you will get an e-mail with instructions for scheduling your call. We will schedule your call within 1 business day, and make every attempt to schedule it within 2-4 hours. Our telephone support hours are Monday - Friday, 8:00 am to 5:00 pm Central Standard Time. Support availability may deviate due to observed U.S. holidays and events beyond our control.

We offer free technical support via e-mail to all users, for 30-days from the date of purchase. During this 30-day period, you may submit as many e-mail support requests as you like. A confirmation e-mail containing your case number will be sent when your case is received. A technical support specialist will follow up and respond to you via e-mail within 2 business days.

Suggest a Feature

Product features and enhancements can often come from customer suggestions. Please feel free to submit your ideas for product enhancements to OSMS.